Terms, Conditions and Return Policy

Terms of Use for CaliforniaFrames.com

The use of this web site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this web site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to CaliforniaFrames.com indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by CaliforniaFrames.com . CaliforniaFrames.com reserves the right to make changes to this site and these terms and conditions at any time.

Disclaimer and Limitation of Liability as to CaliforniaFrames.com site:
The CaliforniaFrames.com web site and the materials therein are provided “as is”. CaliforniaFrames.com makes no representations or warranties, either express or implied, of any kind with respect to the CaliforniaFrames.com site, their operations, contents, information or materials. California Frames expressly disclaims all warranties, express or implied, of any kind with respect to the site or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that CaliforniaFrames.com, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the CaliforniaFrames.com site. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Changes to this Agreement:
We reserve the right to modify this Agreement at any time without notice, and you agree to be bound by such changes as soon as a new Agreement is posted to the Website. We also reserve the right to deny your access to the Website if we believe, in our sole discretion, that you have violated this Agreement, any applicable law, or the rights of any third party.

Limited Warranty:
We want you to be satisfied with your purchase, and we warrant that, for a period of 30 days, the products you purchase from the Website will be free from defects in materials and workmanship. If you are not happy with your purchase, call our customer service line to obtain a return authorization, and then simply return your merchandise with this authorization number for an exchange or a replacement for an identical picture frame or any other picture frame of the same value.
 

Return and Refund Policy:
Returns are not accepted (except in cases of missing or defective products) because all picture frames are custom made and manufactured for your specific picture frame order. Sometimes if the picture frames can be resold to another customer, a return may be considered. If a return order is accepted, a credit will be placed on your account and a 20% restocking fee will apply. Please note that shipping charges will not be refunded. No cash refunds will be made. Any credits issued are for CaliforniaFrames.com merchandise only and must be used within three months of the date issued. Return orders received without a return authorization will be refused. The customer is responsible for packaging and the return shipping charges. Returns must be made with the original shipping materials.

Missing or Damaged Merchandise:
You, the buyer, should contact us by phone or email immediately if you receive a damaged picture frame and if it was due to mishandling by the US Postal Service, UPS, FedEx or any other carrier we use. You must contact us within 24 hours of receipt of the damaged merchandise to report a claim. We will then file a claim with the corresponding carrier. Please keep all packaging materials until claim has been settled. California Frames is absolutely not responsible for damages to any picture frame damaged on transit.

Defective Products, Goods and/or Merchandise:
We must be notified of any defects in merchandise within 24 hours of receipt of goods.  Replacements will ship in 2 to 3 weeks for wholesale orders and 7 full business days for retail orders. Please note that no cash refunds will be made for defective products. Any defective product will be replaced by a new and identical product or part free of charge. "Closeout and special frame sales" are not included and are sold AS IS.

Request of Sample Moldings :
Because we accept no returns and we want our customers to be satisfied with their purchases, we encourage the use of our sample molding program. This will ensure that when you receive your order, your expectations will be met. We will send you, for $1.00 each, a 3" sample of any type of molding that we carry-no limit. A shipping charge via US Postal Service, First-Class Mail of $2.95 per sample order will apply. Please contact our Customer Service Department at 1-619-564-4053 9:00am to 11:30am Pacific Time to request a sample or send us an email to

Credit Card Payments and Security:
For security reasons we, California Frames, can not see your credit card details because our payment processors Paypal.com and 2checkout.com handles credit card payments. We only see your name, address and the merchandise you ordered. Orders paid for by credit card will be charged when the order is placed to verify credit card and address information.


Cancelled Orders Terms:
Orders may not be cancelled anytime after production of the order begins. If you want to cancel an order, you must contact us by phone or email the same day that you placed the order.

Undeliverable and Refused Orders:
Please do not refuse an order. Refused shipments are subject to a 20% restocking fee and shipping charges will not be refunded.

Final Sales Terms and Conditions:
All sales of merchandise, goods and/or services shall be final and payment in full shall be in accordance with all other terms, conditions, and agreements included on this page, and the credit application. No transaction shall be construed to be a consignment of said goods and/or services.

The person, company, or legal entity executing or submitting an order is liable for any and all legal fees, services, and/or costs arising out of or associated with judgment rendered on behalf of California Frames USA, Inc. should California Frames be forced to initiate court action against applicant or purchaser.

Privacy Policy:
Your privacy is taken very seriously because we hate spam as much as our customers do. We, California Frames , take our customers privacy very seriously and we won't give out, trade or sell any customer's email addresses.

The information we collect is used only for advertising of our products to the customers who select that option after ordering our picture frames.

General:
This Agreement shall be governed by the laws of the state of California, and you consent to the exclusive jurisdiction and venue of the state and federal courts in California. If any provision of this Agreement is invalid or unenforceable, the remaining provisions shall remain in force. Our failure to enforce any provision of this Agreement does not waive our right to act with respect to subsequent or similar breaches. This Agreement sets forth the entire understanding and agreement between users and us of the Website with respect to the subject matter hereof. If you do not agree with any of the terms of this Agreement, please do not use the Website.